IDSR service help

Back Accessing reports

A report is available, but you cannot access it

If other people in your organisation are able to access an IDSR, but you cannot, please refer to the DfE Sign-in approver for your organisation. They will be able to grant you access so you can view the IDSR for the provider. Alternatively please contact the DfE Sign-in service.

Accessing reports

You can see the provider, but no report is available

It may be that the IDSR is still pending for this provider, and will be available shortly. If the provider is listed as 'Limited data' in ASP, please go to the previous record for the IDSR. If you are sure the IDSR should be available, please contact the IDSR service.

Accessing reports

The link in ASP is not working

If you are seeing an ‘Access denied’ message when you try to view the IDSR for an open provider, then in the first instance you need to speak to your DfE Sign-in approver and make sure the provider is showing on your available list of providers.

The ability to view an IDSR for a given provider is controlled by the access granted by your DfE Sign-in account. The relationship between providers and governing organisations is taken from GIAS. Each governing organisation has one or more approvers who can check your DfE Sign-in account and grant you appropriate access.

Accessing reports

You cannot find a historic IDSR

The historic IDSRs were removed from ASP on Thursday 21 November 2019. Providers, DfE and Ofsted no longer have access to historic IDSRs.

Historic IDSRs hold data that are no longer relevant since the introduction of the 2019 education inspection framework. Consequently, inspectors would not look at historic IDSRs. The only relevant historic data is included in the current IDSR as trend data.

Using IDSR

Understanding reports

You may be able to resolve your query by looking at our online IDSR guidance pages, which include explanations for topics such as areas of interest, quintile calculations, and many others. If you have questions the guidance does not resolve, please contact the IDSR service.

Using IDSR

Other difficulties

If you are having any other difficulties with access or use, please contact the IDSR service.


Contact the IDSR service

For any questions or issues concerning the Ofsted IDSR service and the data within that are not resolved by this help page or the IDSR guidance , please contact Ofsted as follows:

In every email, please state your URN or LAESTAB and give as much detail as possible.


Contact the DfE Sign-in service

The approver for your organisation is usually responsible for resolving sign in problems. If you do not know your DfE Sign-in approver, or they are unable to perform their duties, or you have some other issue concerning the sign in service, please refer to the DfE Sign-in service help.

Cookies, accessibility and privacy


We use only one essential cookie for the IDSR service, which contains the session information needed to verify you have successfully signed in to the service. It is not possible to use the service without this cookie.

Cookies, accessibility and privacy

Accessibility statement

This accessibility statement applies to the Ofsted IDSR service located within DfE Sign-in.

New accessibility regulations came into force on 23rd September 2020 that set a legal duty for public sector bodies to make their websites and applications accessible. You can read more about the regulations in this news story on GOV.UK.

Later this year the IDSR service will be upgraded so that when a user clicks on the link for an IDSR, they will be taken to a new landing page where they will be able to request the report in either an accessible or standard format.

Cookies, accessibility and privacy


We maintain a log of service access so that we are able to respond to any support queries and combat fraud. The only personal data in this log is the user ID you use to access the service.

We permanently erase all personal data from the logs after three months and retain only aggregated usage statistics to help us maintain service availability and performance.

Neither the log nor usage data is tracked or shared with any other web service or any other third party.

More general privacy information and legal basis for the IDSR service may be found in the GOV.UK privacy notice.